Return Policy

Return Policy

At BabySmiles, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, you may return eligible products in accordance with the policy outlined below.

1. Eligibility for Returns

• Products must be returned within 28 days of receipt.
• Items must be unused, unopened, and in their original packaging.
• Products must be in resalable condition.
• For hygiene reasons, we cannot accept returns of items such as reusable nappies that have been washed, worn, or tried on.

2. Return Process

1. Contact Us:
• Email our customer support at info@babysmiles.click to request a return authorization.
• Include your order number, reason for return, and photos (if applicable).
2. Shipping the Return:
• After approval, return the items to the following address:
  Riyadh City, P.O.Box: 18225, Riyadh, Riyadh 12213, Saudi Arabia.
• Customers are responsible for return shipping costs unless the item is damaged or defective.
• We recommend using a trackable shipping service and obtaining proof of postage to ensure safe delivery.

3. International Returns (Saudi Arabia)

We accept returns from international customers, including those in Saudi Arabia, under the following conditions:

• The customer is responsible for return shipping fees, duties, and customs charges.
• Returned items must meet the same conditions as outlined in our general return policy (unused, unopened, resalable condition).
• We cannot accept responsibility for items lost or delayed in transit without valid tracking information.

4. Damaged or Defective Items

We take great care to ensure your items arrive in perfect condition. If you receive a product that is damaged, defective, or incomplete, please follow these steps:

1. Contact our support team at info@babysmiles.click within 72 hours of receiving your order.
2. Provide details of the issue along with photos of the damaged or defective item(s).
3. We will arrange for a replacement, refund, or credit based on the situation.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5-7 business days. Funds will be credited back to your original payment method.
• Please note:
• Original shipping fees are non-refundable.
• Refund processing times may vary based on your bank or payment provider.

6. Exclusions

We cannot accept returns for:

• Items that have been used, washed, or worn (including hygienic products such as reusable nappies).
• Products returned without prior authorization.
• Items damaged due to improper use or handling by the customer.

7. Contact Us

If you have any questions or need assistance with a return, please contact us:

 Email: info@babysmiles.click
 Address: Riyadh City, P.O.Box: 18225, Riyadh, Riyadh 12213, Saudi Arabia
 Phone: +972545206894